Weckesser Brick Co., Inc. - Rochester, New York

Chris Reynolds

I had a patio installed over 3 years ago. Most of the pavers are great, but there are quite a few that have a manufactures flaw and have some deep pits in them. Weckesser came out and confirmed the issue and let me know they ordered more to replace the faulty products. That was over two years ago. I have left messages and tried to get someone to call me back to rectify this issue with no response. I would not recommend them as they do not stand behind the products they sell. You will not hear from them if there is an issue. My issue is still outstanding and I have no hope of getting it resolved.

Correct, after posting a negative review online I finally heard from someone. Shouldn't have to come to this point. Still yet to be resolved.

Update: Problem has been resolved. Owner reached out directly to me and apologized for the issues.

Asha Lewis

Very friendly and helpful when I recently visited. Yard worker Chris T. provided great customer service! Will be back again.

Demetre Morris

Recently went shopping for pavers and was greeted by yard-worker Chris T. Provided exceptional service and made sure Igot the correct material. Will return again!!!

Ellie Rosenbloom

Do NOT use this company!! I went into Weckesser a few times in September and October inquiring about replacing a direct vent gas fireplace and looking at the styles that were available. They were responsive and really took the time to answer all of my questions. The installer came out to look at the site as it was under construction at the time. The wall was constructed using dimensions based off of the fireplace I chose. I purchased the fireplace (paid in full) and was told I would be contacted when it arrived. I hadn't heard from them, so I called 2 weeks later to find that the fireplace had arrived and I would be contacted by the installer. I have called numerous times since each time being told the installer would contact me. It's now been 2 MONTHS since the fireplace was purchased. Tim from Weckesser came out once to look at the site and to "make me feel better." I have not heard from him or the installer at all despite leaving numerous messages. I am beyond frustrated at the lack of integrity by this company. I really just want my money back so I can contact a legitimate company that does what they say they will do.

Jw

Terrible service!!!! They are an absolute joke. I needed a good outdoor built in Grill. I spoke to a Tom B in sales, who at first sounded interested. Told him what I needed. He got right back to me with price and delivery date. Upon closing the deal over the phone he suddenly stopped and said he would call me back before 8pm, never did. The following day I called him and it went to voice mail, I left a message and then a text. Nothing, so 2 hours later I called the store and was told he was out. Called back, he was still out and then a mike Nelson took my call, said he would look into it and promised to call me back in an hour, nothing. So I Attempted Tom again. 4 days later I call the store a again, was told Tom was out and they would give my message to Mike to call me. Nothing, cost me 4 days that I didn’t have. I got much better service and price from BBQDIRECT.com.

Brandon Garbacz

The helped me place a huge order (right around $10k) for a customer, Gary made it seemless, got all my materials to me in a couple days. They even helped me double check but I had all the materials I needed and gave me pointers for the stairs we were building. Love this supplier!

J Bo

They helped me with various projects over the years, a custom fireplace mantel For a home in the Adirondacks, I purchased a fireplace for my home here in Rochester and also helped me with a paver project for a surround for my pool. Great customer service

June Boyce

Pat was extremely helpful and patient with our questions. Very knowledgeable and personable.
Great selection of stone products.