Kabuto - Smart Luggage -

Regis Demeulant

J'aime beaucoup cette valise mais plusieurs fermetures se sont cassées après 4 vols (défaut de fabrication ou conception), jai fait 1 réclamation et 1 relance pour la réclamation. Aucune réponse à ce jour. Ça fait maintenant un mois. Entreprise sérieuse? J'aurai vraiment aimer mettre plus qu une étoile ...Je modifie ma note suite à mon message. Ma réclamation semble avoir été prise en compte. A suivre pour le traitement.

Je remodifie ma note car après un premier échange de mail qui m'annonce que le service technique va prendre en compte ma réclamation, rien...pas un mail de confirmation, pas de suivi. je rajouterai les photos des problèmes si je n'ai pas de réponse avant vendredi 14 janvier 19.

Arnaud Lauqué

Je ne pourrais plus me passer de ma Xtend ! Tellement pratique lors de mes voyages à l'étranger... Son design et sa technologie font des envieux dans les salles d'embarquement !

Jason Ndo

meilleur valise du monde

Virginie Alibo

J'ai reçu ma valise début décembre, il manquait des éléments afin de pouvoir utiliser la batterie externe. J'ai dû envoyer 3 mails à une multitude d'adresses après des recherches poussées sur le net et 2 messages via le site et je viens seulement d'avoir une réponse.
Donc le suivi clientèle n'est pas du tout au top.
Quant à la valise, j'attends les éléments manquants afin de pouvoir l'utiliser et me faire un avis.
Malheureusement, je ne pense pas renouveler mon expérience à cause de ce manque de réponse.

En complément, j'ai enfin reçu les manquants. En communication avec le CEO, ce dernier m'a fait plusieurs envois des éléments. Le problème est donc résolu.

Daniel Maciejewski

Very impressed with the support after kickstarter campaign. I had a breakage on one item that was damaged during travel and they replaced. I also moved after funding a kickstarter campaign and my reward was returned. They sent me out the reward to the new address and worked with me to make sure it was accurate. During this process i was even given attention by the CEO multiple times to make sure i was taken care of.

James Wong

I was part of the crowdsourcing group on Kickstarter that brought the Extend Kabuto to market. The concept was brilliant. Unfortunately the follow through is lacking. I received my suitcase but was faulty from the start. When I brought this up, Louis Develay, the CEO replied back saying they just realized that the suitcase doesn't charge Mac products. Sadly it was not charging any products, so he said that he would replace my suitcase. A month went by. Nothing. Then I mentioned that I might have to leave a negative review at which point, he claimed that the emails went to his junk mail. Again, he said he would replace the bag but at that point stopped replying. After another month, I contacted their support email and Aude replied and took it upon herself to send me a "new bag." I received a replacement but it was some one else's used and broken bag. It still had some of their contents in the bag and dirt from their shoes! The finger print reader was still locked to the former owner. Instead of helping me with this, Aude asked me to reach out to Louis Develay again. After several emails and a phone call to his cell phone, and without so much as any further acknowledgement from Aude or Louis, I'm sad to say that I can't really say anything good about this product except it looks good. The quality is unlike any bag I have used before in that the electronics for the laptop holder are duct taped (if you look under the lining you can see it). The moldings allow the electronics to wiggle and feel that they might pop out. As the most expensive carry-on I've purchased, I was terribly disappointed by the workmanship and the support. I would have been happy to give them another chance, but they made the decision to simply not reply.

R Feuling

As an avid traveler, this is the best suitcase I have ever owned. Customer service was top notch when required. Thank you Jerome!

Jeanne Herz